Refund Policy

Eligibility for Refunds

You may request a refund within 30 days of delivery.
To be eligible, your item must:

• Be unused, unopened, and in its original packaging

• Include a valid proof of purchase (order number or receipt)

Unfortunately, we cannot accept returns or issue refunds for items that have been opened, used, or are not in their original condition.

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Return Process

1. Email help@namisomatcha.com with your order number and reason for return.

2. Our team will provide return instructions and the correct return address.

3. Once your return is received and inspected, we’ll notify you by email regarding your refund status.

If approved, your refund will be issued to your original payment method within 5–7 business days after processing.

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Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll replace or refund your order immediately.

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Contact Us

For all refund or return inquiries, reach out to us at:
📧 help@namisomatcha.com